General Terms and Conditions
Operator: Hotelconsult s.r.o.
Valid and effective from: 1 July 2026
I. Trader Identification
Item Value
Business name Hotelconsult s.r.o.
Company ID (IČO) 47552212
Tax ID (DIČ) SK2023979683
Registered office Brutovce 73, 05373 Brutovce, Slovak Republic
Place of business SOVA Hotel&Restaurant, Ždiar 460, 05955 Ždiar
Email frontdesk@hotelsovask.sbs
Phone +421 905 926 601
Web www.hotelsovask.sbs
Bank details Tatra banka, a.s., IBAN: SK6511000000002940099986
The company is registered in the Commercial Register of the Slovak Republic.
II. Introductory Provisions
These General Terms and Conditions (hereinafter the “GTC”) govern the rights and obligations between Hotelconsult s.r.o. (hereinafter the “hotel”) and the customer (hereinafter the “guest”) in connection with the booking and use of accommodation, catering and additional services at Hotel Sova in Ždiar.
The GTC apply to bookings made:
via the booking engine at www.hotelsovask.sbs,
by email to frontdesk@hotelsovask.sbs,
by phone at +421 905 926 601,
in person at the hotel reception.
Bookings made through online travel agencies (Booking.com, Expedia and others) are subject to the terms of the respective platform. In such cases, these GTC apply subsidiarily to matters not governed by the platform's terms.
The customer is a consumer within the meaning of Section 2(a) of Act No. 108/2024 Coll. on Consumer Protection, unless acting within the scope of their business activity.
III. Scope of Services
The hotel provides:
accommodation services (rooms, apartments),
catering services (Sova restaurant, breakfast, half board, full board),
wellness (Finnish sauna),
venues and organisation of corporate events, family celebrations and school trips,
additional services according to the current offer at www.hotelsovask.sbs.
The specific scope of the ordered services is stated in the booking confirmation.
IV. Conclusion of the Contract and Booking
4.1 Booking Procedure
The contract for accommodation and other services is concluded:
for online bookings: by confirming the binding order in the final step of the booking engine and sending the booking confirmation to the guest's email,
for email or phone bookings: by the hotel's written confirmation of the booking sent to the guest's email,
for bookings in person: by signing the order form or by confirmation at the reception.
The decisive document is the booking confirmation stating the dates, room type, price and booking number.
4.2 Availability
The hotel undertakes to provide accommodation availability in real time. In rare cases where bookings from multiple systems overlap, the hotel will refund the deposit in full without cancellation fees or arrange alternative accommodation of a comparable standard at its own expense.
4.3 Additional Services
The guest may add to the ordered services up to the day of arrival, provided availability is ensured.
V. Price, Payment and Taxes
5.1 Price
Prices are stated in EUR including VAT. A local accommodation tax is added to the price in accordance with the applicable generally binding regulation (VZN) of the municipality of Ždiar. The current amount of the local tax is available at the reception and at www.hotelsovask.sbs.
5.2 Payment Methods
bank transfer to IBAN: SK6511000000002940099986,
payment card (Visa, Mastercard),
cash at the reception.
All fees associated with bank transfers are borne by the guest.
5.3 Due Date
For online bookings, the deposit or the full amount is payable within the period stated in the booking confirmation. If payment is not made within the set period, the booking is automatically cancelled and the guest is notified by email.
5.4 Change of Payment Method
For changing the payment method of a confirmed and paid booking, the hotel charges a handling fee of EUR 20 including VAT.
VI. Check-in and Check-out
Check-in: from 14:00,
Check-out: by 11:00.
Early check-in or late check-out is possible by arrangement with the reception and subject to availability, where applicable for a surcharge according to the current price list.
Once the price has been paid, the hotel will send a booking confirmation, which the guest presents upon arrival.
VII. Cancellation Policy and Refunds
The cancellation terms are set out in the separate document “Cancellation Policy” published at www.hotelsovask.sbs/storno-podmienky/, which forms an integral part of these GTC.
Cancellation is made:
via the onboard account at www.hotelsovask.sbs/onboard/,
by email to frontdesk@hotelsovask.sbs, stating: first name, surname, booking number, dates of stay, email and IBAN for the refund.
Refunds are made exclusively by bank transfer; the amount may be reduced by bank fees associated with the original payment.
VIII. Complaints
8.1 Filing a Complaint
The guest has the right to file a complaint without undue delay after discovering a defect in the service provided, no later than 12 months from the provision of the service. The guest may file a complaint:
in person at the hotel reception,
by email to frontdesk@hotelsovask.sbs,
in writing to the address of the place of business: SOVA Hotel&Restaurant, Ždiar 460, 05955 Ždiar.
The hotel will confirm receipt of the complaint without undue delay and issue the guest a confirmation that the complaint has been filed.
8.2 Handling of Complaints
The hotel will handle the complaint no later than 30 days from the date it was filed, unless the hotel and the guest agree on a longer period. The hotel will inform the guest of the outcome of the complaint in writing or by email.
8.3 Liability for Damage
The hotel is not liable for damage to the guest's belongings that the guest has not deposited for safekeeping at the reception. The hotel is liable for items brought onto the premises to the extent laid down by Act No. 40/1964 Coll., the Civil Code.
IX. Consumer Rights
These GTC have been drawn up in accordance with Act No. 108/2024 Coll. on Consumer Protection (effective from 1 July 2024). No provision of these GTC limits the rights of the guest as a consumer arising from applicable legislation.
The guest's rights in the event of cancellation of a booking are governed by the Cancellation Policy of Hotel Sova published at www.hotelsovask.sbs/storno-podmienky/.
X. Personal Data Protection
Guests' personal data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 18/2018 Coll. on the Protection of Personal Data. Detailed information is provided in the document “Privacy Policy” at www.hotelsovask.sbs/gdpr-and-data-protection/ and in the document “Cookie Policy” at www.hotelsovask.sbs/cookies/.
XI. Alternative Dispute Resolution
If the guest is not satisfied with the handling of the complaint, or if the hotel does not respond to the complaint within 30 days, the guest has the right to submit a request to initiate alternative dispute resolution under Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.
The competent body for alternative dispute resolution is:
Slovak Trade Inspection (Slovenská obchodná inšpekcia)
Central Inspectorate of the SOI, Department for International Relations and ADR
Bajkalská 21/A, p.p. 29, 827 99 Bratislava 27
Email: ars@soi.sk or adr@soi.sk
Web: https://www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov
A list of other authorised ADR bodies is available on the website of the Ministry of Economy of the Slovak Republic:
https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1
The guest also has the right to lodge a complaint via the European register of alternative dispute resolution bodies:
https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en?prefLang=sk&etrans=sk
XII. Final Provisions
These GTC and all legal relationships arising from them are governed by the laws of the Slovak Republic.
The hotel reserves the right to amend these GTC. The hotel informs guests of any amendment by publishing the new version at www.hotelsovask.sbs, stating the effective date. An amendment to the GTC does not apply to bookings confirmed before the effective date of the amendment.
In the event of a conflict between these GTC and the terms of a booking portal, the portal's terms prevail for that booking.
Valid and effective from: 1 July 2026
Ždiar, 22 June 2026
